I’ve been receiving quite a few questions regarding Fiverr and what my opinion about them is, so I’ve decided to heed the call of the masses and write a review about this program.
Fiverr is similiar to other services on the Internet, where, someone is offering to complete a said task for you in exchange for payment.
The attraction to Fiverr, when it first started on the Internet, is that, all of the jobs (they refer to as gigs) would only ever cost a person $5.
This was vastly different from alternate websites, like Upworks as you would have to negotiate a fee and most of the time the fee would be much higher than $5.
Off the bat I need to say that I have not used Fiverr myself, but there are hundreds of reviews about them on the internet.
So what I did was to look at the first 15 Fiverr reviews on Google and put them all together, bringing you this composite review.
This means of course that instead of you having to read through 15 reviews yourself, you can now simply read this one which is a composition of the first 15 reviews on Google.
Yes, I know, I’m such a kind person – you can thank me later or buy me a beer if you want to…
A Difficult One
So this one is quite difficult to place. Out of the 15 reviews I have read, the majority of comments are negative, ranging from ‘What a bunch of assholes they are!” to “Never, ever use them.”
‘So what’s the problem?’, you might ask, ‘obviously the majority rules and it is a crappy program.’
Normally I would agree, but the case made by the minority of positive comments actually makes a lot of sense.
I got comments such as “Fiverr is excellent value for money” to “The absolute best experience I’ve ever had with an online referral company”, and then a few remarks similar to this: “all those people making negative remarks, either do not understand English or cannot read” – and this is where my problem lies.
What Is Fiverr?
First things first though.
What exactly is Fiverr all about?
Fiverr is a platform that brings people with a specific skill together with people who want to make use of that skill, for instance, let’s say you are good at standing on your head while whistling any tune.
Somewhere out there is a guy who wants somebody to whistle a romantic melody, while standing on his head, to this guy’s girlfriend. They hook up on Fiverr and for $5, a video is made and sent to the happy customer who passes this on to his girlfriend, who loves him forever and ever for being such a romantic and creative dude…
If you think this is absurd, you should really check out what they offer at Fiverr:
Now these ‘jobs’ are called ‘gigs’ and obviously there are more serious gigs available on Fiverr, like website construction, writing articles for blogs, translation and many, many more.
You can either be a buyer or a seller on Fiverr and it seems as if it is mostly the buyer experience that gets negative reviews.
But let’s get to the actual reviews.
The site looks absolutely great, it’s easy to navigate and obviously designed by professionals.
There are a lot of sellers and an enormous variety of interesting gigs.
One user who has been a buyer and seller on Fiverr for 3 years remarks that he has ‘never lost money’ on Fiverr.
He admits though that there is a learning curve once you start making use of their services and you are likely to have a bad experience at some time, but this is not to say that all your experiences will be bad.
This makes a lot of sense to me.
Everybody has to learn how to ride a bike and if you fall once, it’s no reason not to try again.
Many users are making $20 to $25 a day up to $4k in a month on Fiverr and reckon that this freelance site is ‘one of the best out there.’
Lots of users say that they have bought gigs many times in various sections without any hassles.
The sellers are professional and have lots of reviews and the community is active and supportive.
Quite a few people commented on the awesome community, saying that they are very understanding and willing to work with you, especially if you are new to it.
Among the positive reviews there is a constant thread going along the line of ‘I have never not been paid by Fiverr.’
This is quite interesting seeing that there are many people complaining about the exact opposite. (More about that under ‘Con’s’)
Ok, so here we go with the litany of negatives:
“I cannot create an account to become a customer and there is no one alive from Fiverr to offer assistance in what is obviously a technical glitch.”
“There is no real help or customer service in Fiverr…”
“Their concept is brilliant but lacking in the most fundamental basis of business ethics and principles.”
“A huge number of scam sellers.”
“Their customers support is not only useless but just plain stupid.”
“After a year on Fiverr as both seller and buyer, I have to conclude that Fiverr is just cheating both buyers and sellers.”
“Absolute nonsense and a waste of time and money.”
“Save yourself the aggravation and money.”
“Got a problem with a purchase? Tough, no refunds. That is Fiverr’s policy…”
…and my personal favorite…
“Never, ever hire these clowns.”
Some More Of The Same
This customer’s story is representative of many others who complain about more or less the same thing:
“I ordered a print and never received it. I asked for a refund. My money was deposited into a Fiverr account, when I asked for a refund to my PayPal account I was ignored until I made it actionable by opening a dispute via PayPal. I was then told they wouldn’t refund my money until I closed the dispute because it violated their terms of service. I have since had to escalate it to a PayPal claim. What a ridiculous waste of time.”
Another customer says that he outsourced a simple android game to three different sellers to finish.
One of them changed his recovery email address, the other one tried to copy his credit card information and the third guy copied the source code and never got back to him.
Somebody else complains that there was a huge language barrier that did not allow for clear communication and somebody else said that he got a seller who was willing to make a web page for him for $5, NOT REALIZING THAT THERE ARE VERY FEW PEOPLE WHO WILL DO QUALITY WORK FOR THAT AMOUNT OF MONEY.
The page was nothing close to what he had ordered, but this is exactly where I think the problem lies with many of the negative comments made.
You get what you pay for. If you pay peanuts, you’re going to get monkeys to do the work.
Another person did a real life study on Fiverr and came to the following conclusion:
My Personal Take
As I said right at the start of this post, I find it difficult to reach a verdict on this one.
Yes, there are many complaints and negative remarks, and some of these are pretty serious, but why then are there such strong, positive remarks also, like this one:
“The customer support at Fiverr is one of the best on the Internet right now! I can give my life for that statement.
They are responsive, honest and helpful.”
Fiverr has been around since 2009 and has since grown exponentially.
They claim to have completed transactions worth well over $40 million and they currently boast over 2 000 000 services.
That is a shit load of services, let me tell you!
So my question is – if Fiverr were such a shitty company, why are there so many people selling their services there, and why has there been such a phenomenal growth in this company?
This same question can be trumped by asking – but why are there so many complaints about them?
I think the answer lies in the following two comments from users:
“Don’t expect to pay $5 for a service that SHOULD cost you hundreds and be upset if you don’t get the kind of quality that you would have if you’d paid competitive pricing for that service or product.”
“Like with any other freelance marketplace, Elance, oDesk, etc. you don’t have to worry about the company, you have to worry about the buyers and sellers who choose to use the platform.”
What this says to me is that you have to do your homework before buying a service on Fiverr.
Do your research, look at the seller’s reviews before you buy.
As a seller it seems to be a good place to make a couple of extra bucks, although there are people who make serious income from Fiverr.
Judging purely on the magnitude of the company Fiverr is definitely NOT a scam.
It is a legitimate opportunity for ordinary people to make money off any skill they might have.
Be aware though that there are unscrupulous characters lurking around Fiverr just as there are similar characters everywhere in the world of internet marketing.
If you consider buying a serious service from Fiverr, be on the lookout and do your homework thoroughly!
If you are looking to make very good money online, Fiverr might not be the very best opportunity for everybody and I invite you to look at my number one recommendation to make good consistent money off the internet, Wealthy Affiliate.
Please feel free to drop me a comment below. I would love to hear from you.